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Improving NICU Discharge Readiness Through Standardization of Preparatory Practices
David Carola
Global Aim
Critical transitions of care for every newborn will meet the Institute of Medicine STEEEPS criteria: Safe, Timely, Efficient, Effective, Equitable, Patient and Family Centered1, and Socially Responsible
SMART Aim
We aim to increase our average discharge readiness score by 4 points by August 1st of 2020
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Unlocking the Doors to Patient Satisfaction in Pediatric Orthopaedics
Frederick B. Peng, BS; James F. Burrows, MBA; Eric D. Shirley, MD; and Paul Rosen, MD, MPH, MMM
Background
- Many hospitals continue to struggle to improve patient satisfaction as the identification of tangible quality improvement areas remains difficult
- Medicare hospital payments are linked to patient satisfaction and hospitals' HCAHPS scores, which has contributed to the growing influence of patient satisfaction measures
- Investigation into the major drivers of patient satisfaction in the pediatric clinical arena has not been thoroughly pursued
- To determine the main drivers of patient experience in pediatric orthopaedics, we performed an analysis of patient satisfaction surveys collected from outpatient pediatric orthopaedic practices at 5 locations in 3 states
- Hypothesis: the patient-physician relationship is the most important factor in patients' assessment of their experiences
- These results may have significance in aiding pediatric orthopaedic clinics in their Quality Assurance/Quality Improvement plans of enhancing the patient experience
