Unlocking the Doors to Patient Satisfaction in Pediatric Orthopaedics

Authors

Frederick B. Peng, BS, Thomas Jefferson UniversityFollow
James F. Burrows, MBA, Nemours/Alfred I. duPont Hospital for ChildrenFollow
Eric D. Shirley, MD, Nemours Children's Specialty Care
Paul Rosen, MD, MPH, MMM, Nemours/Alfred I. duPont Hospital for ChildrenFollow

Files

Description

Background

• Many hospitals continue to struggle to improve patient satisfaction as the identification of tangible quality improvement areas remains difficult
• Medicare hospital payments are linked to patient satisfaction and hospitals' HCAHPS scores, which has contributed to the growing influence of patient satisfaction measures
• Investigation into the major drivers of patient satisfaction in the pediatric clinical arena has not been thoroughly pursued
• To determine the main drivers of patient experience in pediatric orthopaedics, we performed an analysis of patient satisfaction surveys collected from outpatient pediatric orthopaedic practices at 5 locations in 3 states
• Hypothesis: the patient-physician relationship is the most important factor in patients' assessment of their experiences
• These results may have significance in aiding pediatric orthopaedic clinics in their Quality Assurance/Quality Improvement plans of enhancing the patient experience

Publication Date

10-31-2015

Keywords

pediatrics, orthopaedics, orthopedics, patient satisfaction

Disciplines

Medicine and Health Sciences | Orthopedics | Pediatrics

Comments

Presented at the 8th Annual Delaware Orthopaedic Symposium

Recommended Citation

Peng, BS, Frederick B.; Burrows, MBA, James F.; Shirley, MD, Eric D.; and Rosen, MD, MPH, MMM, Paul, "Unlocking the Doors to Patient Satisfaction in Pediatric Orthopaedics" (2015). Department of Pediatrics Posters. 1.
https://jdc.jefferson.edu/pedsposters/1