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Creating a Virtual Community to Provide Centralized Access to Research Resources and Services
Margeret-Claire Chenault, MS; Julia Center, BS; Melissa McCarey, MPH; and Kathleen O'Malley, BSN, CCRP, CCE
Purpose
Thomas Jefferson University (TJU) is a rapidly growing, geographically dispersed academic healthcare system. Research personnel must navigate essential resources and services buried within a multitude of siloed platforms and websites. Jefferson Clinical Research Institute (JCRI) provides centralized support to research personnel and investigators and recognizes the need to efficiently connect staff with these resources. TJU launched a new platform that allows employees to access benefits information, payroll, time-off, and mandatory learning. This platform also features virtual “communities” designed for networking and sharing information. JCRI created one such community to link personnel with resources and services (Figure1). We evaluated its effectiveness using traffic and survey data.
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