Jefferson Center for Connected Care Posters

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  Virtual Checkout™: Streamlining Patient Discharge Through Telehealth Innovation

  Tony Fabiano, MD and Judd Hollander, MD

  Why Virtual Checkout™?

  - The new Honickman Center at Jefferson Health was designed to allow for checkout occur in the room, creating a more patient-centered experience

  • Approximately 600 Virtual Checkout™ sessions per day

  - Virtual Checkout™ (VCO) is an alternative to allow for the patientcentric experience but with a more efficient staffing model

  • Remote VCO agents can service patients in multiple clinics at the same time

  - Can seamlessly deliver care and checkout experience in patient’s preferred language

  • 8.5% of patient visits with non-English primary language (patient seen at Honickman Center

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  Realizing The Value of Virtual Care Programs

  Tony Fabiano, MD; Judd Hollander, MD; and Frank Sites, RN, BSN

  Introduction

  • Advancing virtual care requires a realistic conversation that moves past innovation and “coolness” and evaluates the program in the same manner as any other program being introduced into a health system
  • The focus must be on value, which takes into account both quality (outcomes) and cost.
  • We share four models we have developed, as we are deciding how best to move forward with virtual care

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  Enhancing Digital Health Equity: A Personalized Approach for Spanish-Speaking Patients

  Marissa Witmer; Julianna LeNoir, MPH; Angela Gerolamo, PhD, CRNP, PMHNP; Akshay Krishnan; David Rigas; and Kristin L. Rising, MD, MSHP

  Background

  Limited English Proficiency (LEP) is a barrier among Hispanic communities in accessing digital health tools including patient portals.¹

  Patient portals provide patients with access to their electronic medical records. With portals, patients can schedule visits, message providers, check test results, and order medication refills, among other tasks.

  Portal use has been shown to help patients better manage chronic diseases, enhance doctor-patient relationships, improve patient understanding and awareness of health status, and increase adherence to therapy.²

  Despite interest in using patient portals, Spanish-speaking patients often struggle to use them due to low digital literacy.³

  Provision of personalized digital support during hospitalization may be an option for improving use of MyChart (the Epic patient portal used at Thomas Jefferson University Hospital) among patients. (See Figure 1 for MyChart Spanish Interface)