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Frederick B. Peng, BS; James F. Burrows, MBA; Eric D. Shirley, MD; and Paul Rosen, MD, MPH, MMM
- Many hospitals continue to struggle to improve patient satisfaction as the identification of tangible quality improvement areas remains difficult
- Medicare hospital payments are linked to patient satisfaction and hospitals' HCAHPS scores, which has contributed to the growing influence of patient satisfaction measures
- Investigation into the major drivers of patient satisfaction in the pediatric clinical arena has not been thoroughly pursued
- To determine the main drivers of patient experience in pediatric orthopaedics, we performed an analysis of patient satisfaction surveys collected from outpatient pediatric orthopaedic practices at 5 locations in 3 states
- Hypothesis: the patient-physician relationship is the most important factor in patients' assessment of their experiences
- These results may have significance in aiding pediatric orthopaedic clinics in their Quality Assurance/Quality Improvement plans of enhancing the patient experience