Document Type

Poster

Publication Date

3-1-2024

Comments

Presented at the 2024 Eastern Psychological Association (EPA) Annual Meeting.

Abstract

Introduction

  • Communication relies heavily on both verbal and nonverbal cues, such as tone and pitch (LaPlante & Ambady, 2002).
  • In computer-mediated communication (CMC), users are forced to rely on textual paralingual cues (TPCs) to convey tone (Harris & Paradice, 2007).
  • TPCs such as the use of periods, emojis, or letter repetitions (Rodríguez-Hidalgo et al., 2017) have been shown to be associated with a change in perceived sincerity (Houghton et al., 2018), positive emotions (Riordan, 2017), or pitch changes (Kalman & Gergle, 2014), respectively.
  • The use of capital letters has been perceived as yelling or speaking at a louder volume (Heath, 2021). Yelling is perceived as carrying a higher sense of urgency (Hellier et al., 2002).

Hypothesis: The use of capital letters will cause text messages to be perceived as more urgent.

Language

English

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