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To improve the efficiency of our outpatient Rehabilitation Medicine clinic without sacrificing high value/quality patient care.
To clarify the responsibilities of the MA and identify areas of redundancy in the rooming process.
To demonstrate the utility of in-situ simulation for MA training.
To reduce the time it takes for MAs to complete all assigned tasks to 10 minutes or less per encounter in at least 50% of patient encounters within two months from the time of intervention.
To potentially highlight other areas in which to improve clinic efficiency and overall patient satisfaction (e.g. front desk registration process, resident and attending physician encounters, clinic and exam room accessibility).
Use of Standardized Patient Scenarios to Train Medical Assistants in an Ambulatory Rehabilitation Medicine Clinic, Thomas Jefferson University, HOUSE STAFF QUALITY IMPROVEMENT AND PATIENT SAFETY POSTERS
Medicine and Health Sciences
Asprec, MD, Lawrence; DePadua, MD, Ashley; Durante, MD, Sarah; Freedman, DO, Nicholas; Olsen, DO, Andy; and Donnell, DO, H. Kelly O', "Use of Standardized Patient Scenarios to Train Medical Assistants in an Ambulatory Rehabilitation Medicine Clinic" (2017). House Staff Quality Improvement and Patient Safety Conference (2016-2019). Poster 57.