Use of Standardized Patient Scenarios to Train Medical Assistants in an Ambulatory Rehabilitation Medicine Clinic

Authors

Lawrence Asprec, MD, Thomas Jefferson UniversityFollow
Ashley DePadua, MD, Thomas Jefferson UniversityFollow
Sarah Durante, MD, Thomas Jefferson UniversityFollow
Nicholas Freedman, DO, Thomas Jefferson UniversityFollow
Andy Olsen, DO, Thomas Jefferson UniversityFollow
H. Kelly O' Donnell, DO, Thomas Jefferson UniversityFollow

Files

Description

Objectives:

To improve the efficiency of our outpatient Rehabilitation Medicine clinic without sacrificing high value/quality patient care.

To clarify the responsibilities of the MA and identify areas of redundancy in the rooming process.

To demonstrate the utility of in-situ simulation for MA training.

To reduce the time it takes for MAs to complete all assigned tasks to 10 minutes or less per encounter in at least 50% of patient encounters within two months from the time of intervention.

To potentially highlight other areas in which to improve clinic efficiency and overall patient satisfaction (e.g. front desk registration process, resident and attending physician encounters, clinic and exam room accessibility).

Publication Date

5-31-2017

Keywords

Use of Standardized Patient Scenarios to Train Medical Assistants in an Ambulatory Rehabilitation Medicine Clinic, Thomas Jefferson University, HOUSE STAFF QUALITY IMPROVEMENT AND PATIENT SAFETY POSTERS

Disciplines

Medicine and Health Sciences

Recommended Citation

Asprec, MD, Lawrence; DePadua, MD, Ashley; Durante, MD, Sarah; Freedman, DO, Nicholas; Olsen, DO, Andy; and Donnell, DO, H. Kelly O', "Use of Standardized Patient Scenarios to Train Medical Assistants in an Ambulatory Rehabilitation Medicine Clinic" (2017). House Staff Quality Improvement and Patient Safety Conference (2016-2019). Poster 57.
https://jdc.jefferson.edu/patientsafetyposters/57