Start Date

5-3-2024 9:10 AM

End Date

5-3-2024 11:00 AM

Description

Background and Aim

  • Low personal health literacy is a social risk and is associated with worse health and health outcomes.1
  • Patients with limited English proficiency (LEP) are at greater risk for lower personal health literacy.2
  • Patients with LEP also report more difficulty understanding medical situations and medication use than their English proficient counterparts.3
  • Teach-back has been shown to improve post-visit comprehension of self-care after diagnosis, as well as understanding of medications and necessary follow-up, in patients with LEP.4
  • The “5Ts” for teach back provides clinicians with an excellent counseling format for all encounter types.5
  • Aim Statement: Increase the rate in which providers ask patients with LEP to explain their understanding of the plan established during the visit to at least 60% by 6 months from initiation of data collection.

Keywords

teach-back, limited English proficiency, quality improvement, primary care

Comments

Presented at the 2024 Jefferson Health Equity and Quality Improvement (HEQI) Summit.

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May 3rd, 9:10 AM May 3rd, 11:00 AM

Improving Provider Teach-Back Rates Among Patients with Limited English Proficiency

Background and Aim

  • Low personal health literacy is a social risk and is associated with worse health and health outcomes.1
  • Patients with limited English proficiency (LEP) are at greater risk for lower personal health literacy.2
  • Patients with LEP also report more difficulty understanding medical situations and medication use than their English proficient counterparts.3
  • Teach-back has been shown to improve post-visit comprehension of self-care after diagnosis, as well as understanding of medications and necessary follow-up, in patients with LEP.4
  • The “5Ts” for teach back provides clinicians with an excellent counseling format for all encounter types.5
  • Aim Statement: Increase the rate in which providers ask patients with LEP to explain their understanding of the plan established during the visit to at least 60% by 6 months from initiation of data collection.