Date of Award

5-2018

Degree Type

Dissertation

Degree Name

Doctor of Management (DMgt)

First Advisor

John Pourdehnad

Second Advisor

Larry M. Starr

Third Advisor

Tom Guggino

Fourth Advisor

Robert Croner

Abstract

This dissertation examines the application of interactive planning as an intervention for the purpose of exploring its effectiveness with diverse, cross-organizational stakeholders when considering an issue that transcends individual organizations. The case study offers a practitioner method and approach using systems and design thinking to re-envision talent management in the 4th Industrial Revolution. The first two phases of a three-phase model, entitled Consider, Research, Explore, Associate, Theorize, and Empathize, (C.R.E.A.T.E.) contains aspects of systems and design thinking, and are addressed in this study. Data were gathered from direct observation and facilitation of two stakeholder sessions. The first, in Blue Bell, Pennsylvania, included participants employed in a variety of roles from across industries and companies in the Greater Philadelphia area. The second, in Austin, Texas, included external human capital consultants across the United States and Canada who were all partner-members of Career Partners International (CPI). Results indicated that stakeholders representing different organizations, roles and boundaries can enter into generative space regarding a common issue. Results also show designs with emergent themes that have the potential to influence the creation of an effective talent management system, and the C.R.E.A.T.E. model can be applied to accelerate the pace of innovation and creative solution seeking with regard to issues of complexity. Reflections on the facilitation process and a timeline practitioners can use with internal and external clients are provided along with suggestions for future research into this highly collaborative and interactive process.

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