Patient Access as a Vehicle for Growth: Leveraging Technology & Stakeholder Engagement

Authors

Celeste Gagliardi, Jefferson HealthFollow
Ryan Patterson, Jefferson HealthFollow
Scott Guttridge, Jefferson HealthFollow

Document Type

Poster

Publication Date

3-27-2025

Comments

Presented at the 2025 American Medical Group Association's (AMGA) Annual Conference.

Abstract

Introduction Statement:

Prior to the work outlined here, Jefferson Medical Group's local scheduling controls led to inconsistent scheduling rules, inefficient staffing models, and a less than desirable patient experience. Fueled by the conversion to Epic in late 2016, JMG has been on a journey to improve access through technology enablers that have fostered significant growth for the organization while simultaneously improving the experiences of our patients, providers, and staff.

Recommended Citation

Gagliardi, Celeste; Patterson, Ryan; and Guttridge, Scott, "Patient Access as a Vehicle for Growth: Leveraging Technology & Stakeholder Engagement" (2025). Jefferson Hospital Staff Papers and Presentations. Paper 48.
https://jdc.jefferson.edu/tjuhpapers/48

Language

English