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Shane D. Flickinger, MHA, FACHE, CLSSBB
Vice President, Operations
Thomas Jefferson University Hospitals

Shane Flickinger, MHA is Director of the Patient Flow Management Center at Thomas Jefferson University Hospitals. He teaches in the Operational Excellence program at the Jefferson College of Population Health. Mr. Flickinger earned his Master in Health Administration and Bachelor of Science in Health Policy and Administration from The Pennsylvania State University. He is also certified as a Lean Six Sigma Black Belt from Rutgers University.

Mary Reich Cooper, MD, JD
Program Director, Healthcare Quality & Safety
Program Director, Operational Excellence
Jefferson College of Population Health

In January 2016, Dr. Mary Cooper joined the faculty of the Jefferson College of Population Health (JCPH) at Thomas Jefferson University in Philadelphia, PA, where she is Associate Professor. Dr. Cooper serves as Program Director of the Healthcare Quality & Safety (HQS) degree programs where she is responsible for all Capstone Projects in HQS, and oversight of the HQS curriculum. She teaches in numerous continuing medical education curricula, including the JCPH Population Health Academies. She is also Program Director for the Operational Excellence program at JCPH. For four years, Dr. Cooper was the inaugural co-lead for the Health Systems Science curriculum in Sidney Kimmel Medical College, and she continues to teach selected courses to medical students.

In addition to her work at Thomas Jefferson University, Dr. Cooper is Chief Quality Officer and Senior Vice President of Clinical Services for the Connecticut Hospital Association, a position she has held since 2012. In 2014 the Connecticut Hospital Association was awarded the American Heart Association’s Dick Davidson Quality Milestone Award for Allied Association Leadership, the highest honor for quality in the association sphere. Dr. Cooper oversees Healthcare Quality and Safety and Population Health. Dr. Cooper came to Connecticut from Rhode Island, where she was Senior Vice President and Chief Quality Officer for Lifespan Corporation, in Providence, RI, where she was an Assistant Professor in Medicine (Research) at The Warren Alpert Medical School of Brown University and a member on the Rhode Island State Board of Medical Licensure and Discipline. She also served 12 years at New York-Presbyterian Hospital, where she served as Chief Quality Officer.


What do you do when you are faced with volume surges including a 91% increase in EMS arrivals, 23% increase in ED volume, 52% increase in labor and delivery volume, and a 16% increase in inpatient admissions? Thomas Jefferson University Hospital leveraged its Center for Operational Resource Efficiency (CORE) and Operational Excellence Team, reallocating resources with rapid redesign and real-time patient progression alerts to accommodate the increase in volume while improving quality, safety and financial goals.

Join us to hear how it was done and what outcomes were achieved.

Presentation: 59:19