Harm in medicine is prevalent but preventable through adherence to high reliability principles and behaviors, and error prevention techniques. Harm reveals a complex interplay between the individuals and processes in our clinical systems and our patients and families.
CANDOR, or communication and optimal resolution, grew out of 20 years of practice and research in human factors analysis, immediate and empathic communication with the affected patients and family members, and care and comfort to the caregivers. In this presentation, the implementation of the CANDOR journey at Arkansas Children's will be discussed, showing how we integrated this approach with our pre-existing high reliability behaviors and tools.
Recommended CitationCapouya, MD, Jared and Cooper, MD, JD, Mary Reich, "CANDOR & High Reliability: Response to Patient Harm - Arkansas Children's CANDOR Journey" (2020). Population Health Leadership Series: PopTalk Webinars. Paper 12.