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Jared Capouya, MD, HQS, has been with Arkansas Children’s since mid-2018 serving as the Vice President of Quality and Safety and the Medical Director of the Arkansas Children's Care Network. Dr. Capouya  was previously at Mary Bridge Children’s Hospital and Health Network, part of the MultiCare Health System, in Tacoma, Washington, where he served since 2007 in a number of leadership roles including creating the first quality designated leadership role and structure for pediatrics at the Children's Hospital. In 2017 until transitioning to Arkansas Children's he also served as the interim chief medical officer, in addition to his quality and safety role. He received his medical degree and did pediatric residency training at the University of South Florida in Tampa, FL and is board certified in general pediatrics, working primarily as a pediatric hospitalist throughout his career. Dr. Capouya provides leadership and expertise for an integrated quality and safety program and has worked to facilitate the generation of knowledge to improve outcomes.


Harm in medicine is prevalent but preventable through adherence to high reliability principles and behaviors, and error prevention techniques. Harm reveals a complex interplay between the individuals and processes in our clinical systems and our patients and families.

CANDOR, or communication and optimal resolution, grew out of 20 years of practice and research in human factors analysis, immediate and empathic communication with the affected patients and family members, and care and comfort to the caregivers. In this presentation, the implementation of the CANDOR journey at Arkansas Children's will be discussed, showing how we integrated this approach with our pre-existing high reliability behaviors and tools.

Presentation: 54:47