Physician CARE: Best Practices in Patient-Centered Care

Authors

Elisabeth Kunkel, MD, Department of Psychiatry and Human Behavior, Thomas Jefferson UniversityFollow
Susan Krekun, MD, Department of Medicine, Thomas Jefferson University
Jennifer Jasmine Arfaa, PhD, MHSA, Office of Patient and Family Experience, Thomas Jefferson UniversityFollow
Eleanor Gates, MSN, RN, Department of Nursing, Thomas Jefferson UniversityFollow
Mary Ann McGinley, PhD, RN, Department of Nursing, Thomas Jefferson UniversityFollow
Leo Katz, MD, Department of Medicine, Thomas Jefferson UniversityFollow
Andrew Miller, MD, MPH, Department of Medicine, Thomas Jefferson UniversityFollow
Cynthia Line, PhD, Department of Nursing, Thomas Jefferson UniversityFollow
Teresa Heavens, Methodist Hospital, Thomas Jefferson UniversityFollow

Document Type

Poster

Publication Date

10-2013

Abstract

APPROACH TO PROBLEM SOLVING

During fiscal year 2013, TJUH targeted “communication with physicians” for improvement as this HCAHPS domain was at 76% (trended July to September, 2010). The primary challenge to improving this score was that of physician investment and buy-in.

Engagement of physicians was achieved through the creation of the Physician CARE (Communication, Attention, Respect, and Expertise) task force. Identified as essential for success were:

·Investment by physician specialty departments/stakeholders

·Strong support by hospital leadership and the engagement of physician stake holders and physician leaders

·Increasing physician understanding of and access to patient experience scores

Recommended Citation

Kunkel, MD, Elisabeth; Krekun, MD, Susan; Arfaa, PhD, MHSA, Jennifer Jasmine; Gates, MSN, RN, Eleanor; McGinley, PhD, RN, Mary Ann; Katz, MD, Leo; Miller, MD, MPH, Andrew; Line, PhD, Cynthia; and Heavens, Teresa, "Physician CARE: Best Practices in Patient-Centered Care" (2013). Department of Psychiatry and Human Behavior Faculty Papers. Paper 18.
https://jdc.jefferson.edu/phbfp/18