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PPCN pharmacies have been able to successfully collaborate, bi-directionally, with health plan care managers to improve patient health and enable appropriate utilization of healthcare resources

To build off of our early success, additional systems and tracking capabilities are being explored related to the following:

  • Bi-directional tracking of referrals
  • Care managers to pharmacists
  • Pharmacists to care managers
  • Delivery drivers as community health workers
  • Drug class specific interventions (ex. a focus on opioids)
  • Disease state specific interventions (ex. a focus on asthma or type 2 diabetes)
  • Formal interventions focused on dialing patients back into the services/resources offered by health plans

PPCN is actively discussing collaborations with multiple health plans, public health entities, and healthcare consultant companies

Publication Date



pharmacy, care manager


Medicine and Health Sciences | Pharmacy and Pharmaceutical Sciences


Presented at the 2019 American Public Health Association Annual Conference

Connecting Health Plan Care Managers with a Network of Enhanced Services Community Pharmacies: A Pennsylvania Case Study