Understanding and Improving Patient Arrival Rates at an Urban Ambulatory Medicine Resident Clinic

Authors

Teresa Lee, MD, Department of Medicine, Sidney Kimmel Medical School, Thomas Jefferson UniversityFollow
Shuwei Wang, MD, Department of Medicine, Sidney Kimmel Medical School, Thomas Jefferson UniversityFollow
Susan Truong, MD, Department of Medicine, Sidney Kimmel Medical School, Thomas Jefferson UniversityFollow
Albert Lee, MD, Department of Medicine, Sidney Kimmel Medical School, Thomas Jefferson UniversityFollow

Files

Description

AIMS:

To improve the arrival rate of patients at the Jefferson Hospital Ambulatory Practice (JHAP) by 10% over a 10-month period from July-April 2016 using a combination of additional reminder calls and targeted summaries from physicians.

Publication Date

6-10-2016

Keywords

Understanding and Improving Patient Arrival Rates at an Urban Ambulatory Medicine Resident Clinic, Thomas Jefferson University Hospital, Quality and Safety

Disciplines

Medicine and Health Sciences

Recommended Citation

Lee, MD, Teresa; Wang, MD, Shuwei; Truong, MD, Susan; and Lee, MD, Albert, "Understanding and Improving Patient Arrival Rates at an Urban Ambulatory Medicine Resident Clinic" (2016). House Staff Quality Improvement and Patient Safety Conference (2016-2019). Poster 18.
https://jdc.jefferson.edu/patientsafetyposters/18