Start Date

5-28-2020 9:00 AM

End Date

5-28-2020 5:00 PM

Description

SKMC students partnered with numerous TJUH departments and developed a telehealth support initiative to:

  • Help TJUH patients navigate the telehealth system
  • Reduce system-wide appointment delays experienced by patients
  • Provide direction to COVID-19 resources

A Volunteer Script was prepared to help patients troubleshoot common issues with accessing the telehealth system and provide up to date recommendations from the CDC to remain safe.

Keywords

COVID-19, SARS-CoV-2, coronavirus, telehealth

Comments

Presented at the 2020 House Staff Quality Improvement and Patient Safety Conference

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May 28th, 9:00 AM May 28th, 5:00 PM

COVID-19 Student Telehealth Support Initiative

SKMC students partnered with numerous TJUH departments and developed a telehealth support initiative to:

  • Help TJUH patients navigate the telehealth system
  • Reduce system-wide appointment delays experienced by patients
  • Provide direction to COVID-19 resources

A Volunteer Script was prepared to help patients troubleshoot common issues with accessing the telehealth system and provide up to date recommendations from the CDC to remain safe.