Nurse Leader Rounding & Patient Experience
Document Type
Presentation
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Publication Date
11-7-2023
Abstract
The Agency for Healthcare Research and Quality views leader rounding as a fundamental cornerstone to quality improvement programs and patient centered care. Nurse leader rounding tactics have been suggested to improve organizational patient experience as measured via the HCAHPS survey. The aim of this study was to improve a community hospital’s HCAHPS scores through the development and implementation of a nurse leader rounding program. This quality improvement initiative utilized project management tools to enact change. These included a project charter to define scope, a threat vs. opportunity matrix to create a sense of urgency, a fishbone diagram to display the complexity of patient experience, stakeholder analyses, and a communication plan to garner support. Interventions focused on a training program, competency assessment, and accountability structure. Initial results revealed a positive trend in overall HCAHPS performance post intervention along with an increase in the patient reported measure confirming nurse leader rounding from 64% to 92%. Limitations of this project include time and resource constraints for leader attention and potential issues with long term sustainability due to COVID-19 impacts.
Recommended Citation
O'Donovan, Marya, "Nurse Leader Rounding & Patient Experience" (2023). Master of Science in Healthcare Quality and Safety Capstone Presentations. Presentation 85.https://jdc.jefferson.edu/ms_hqs/85
Language
English
Comments
Presentation: 32:01