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Poster attached as supplemental file below


Process mapping (PM) is a quality improvement (QI) systems-level intervention used to analyze workflows in a variety of industries. PM is a robust improvement strategy but there is poor evidence for its effectiveness within healthcare QI projects. Evidence also suggests that there is variation in the implementation of PM likely affecting the value derived from the practice. In 2021, Antonacci, et al., proposed an empirical framework to guide the implementation, reporting, and evaluating of PM within healthcare QI projects. Informed by the empirical framework for process mapping (EFPM), the aim of this capstone was to enhance the value derived from PM by translating the EFPM into a skills-building workshop for improvement practitioners to implement PM more effectively as a healthcare QI strategy. The workshop was developed guided by the ADDIE Model for instructional design with iterative cycles of formative evaluation following three pilots. Implementation strategies were selected to support each phase of PM including process and stakeholder identification, data and information gathering, generating a process map, process map analysis, and applying the new knowledge and awareness gained through PM for improvement. Key lessons learned from the pilots included: (1) visualize early and visualize often, (2) demonstration over detail, (3) overly contextual confuses, (4) keep it simple, and (5) the critical importance of a facilitator skilled in PM and knowledgeable in healthcare QI. The EFPM provided an accessible and useful framework for developing a workshop to improve the skills of improvement practitioners to use PM more effectively within healthcare QI projects.



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