As the importance of trauma-informed care has gained traction in recent years, most studies are focused on clinical personnel. This research project sought to address this gap and measured attitudes of non-clinical Emergency Department (ED) staff toward patients with opioid use disorder (OUD) before and after participation in a trauma-informed educational intervention; assessed reception to the intervention; and evaluated the practical significance of the intervention in a real-world setting. To quantitatively assess the impact of the training program on nonclinical staff attitudes toward OUD patients, participants were surveyed with the Medical Condition Regard Scale (MCRS) immediately prior to starting the training modules, and 30 days following completion. Participants completed the Caring for Patients with Opioid Use Disorder Assessment questionnaire to evaluate reception to the training program. Semi-structured interviews were conducted with Key Informants to capture whether the program had any practical utility. Statistical significance was not observed during analyses, therefore the program did not appear impactful in changing attitudes toward patients with OUD. However, the evaluation questionnaire and qualitative interviews indicated a positive response to the training itself. Research on education for non-clinical staff is virtually non-existent, and this study adds to current research by exploring how trauma-informed training specifically effects non-clinical staff. This study also emphasized the importance of investing in the non-clinical workforce to optimize patient experience and healthcare quality to ultimately promote positive health outcomes. More research is needed concerning trauma-informed care education and non-clinical personnel.
Choiselat, Michelle, "Impact of a Trauma-Informed Training Program on Non-Clinical Staff in the Emergency Department" (2021). Master of Public Health Capstone Presentations. Presentation 368.