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Dr. Brent James presented on the gap between current care delivery and how organizations can create the best medical results at the lowest necessary cost. Quality-based savings can be achieved through measuring, understanding, and managing variation among clinicians in providing care. By implementing improvement principles organizations can achieve superior outcomes in quality, safety, waste reduction, as well as cost savings.

Presentation: 59:46


Brent James is a member of the National Academy of Medicine and is a Fellow of the American College of Physician Executives. He holds faculty appointments at several universities: Clinical Professor, Stanford University School of Medicine (Medicine), Visiting Lecturer, Harvard School of Public Health (Health Policy and Management), Adjunct Professor, University of Utah School of Medicine (Family Medicine; Biomedical Informatics); and Adjunct Professor, University of Sydney, Australia, School of Public Health.

He is presently a Senior Fellow at the Institute for Healthcare Improvement (IHI); and a Senior Advisor at Leavitt Partners and Health Catalyst. Formerly, he was Chief Quality Officer, and Executive Director, Institute for Healthcare Delivery Research at Intermountain Healthcare. Previously, he was Assistant Professor in the Department of Biostatistics at the Harvard School of Public Health and staffed the American College of Surgeons’ Commission on Cancer. He serves on several non-profit boards of trustees dedicated to clinical improvement and patient safety.