As communities across the nation work to integrate the delivery of physical and behavioral health care, providers and policymakers need to understand the implementation of these system change efforts to inform their replication. There is a particular need for evaluations that incorporate the perspective of front-line staff and consumers. This presentation described the evaluation of an initiative in two rural counties that sought to embed nurses and train staff in behavioral health agencies to address physical health concerns. Two rounds of interviews and focus groups with health plan and agency leadership, nurses, case managers, peer specialists, and consumers identified several challenges including initial role confusion, discomfort among consumers in discussing their physical health concerns with behavioral health staff, and lower than expected uptake of a web-based self-monitoring tool for consumers. The findings underscore the value of qualitative methods for gathering information from front-line staff and consumers to provide formative feedback.
Presentation: 48 minutes
Gerolamo, PhD, APRN, BCPS, Angela, "Incorporating Multiple Perspectives Using Qualitative Methods to Understand the Integration of Physical Health Care Services in Behavioral Health Agencies" (2014). College of Population Health Lectures, Presentations, Workshops. Paper 36.