Evaluating cultural competency and patient satisfaction in an urban dermatology clinic.

Authors

Jordan V. Wang, Thomas Jefferson UniversityFollow
Nicholas Ross, Thomas Jefferson UniversityFollow
Matthew Keller, Thomas Jefferson UniversityFollow

Document Type

Article

Publication Date

6-15-2017

Comments

This article has been peer reviewed. It is the author’s final published version in Dermatology Online Journal

Volume 23, Issue 6, June 2017, Article number 18.

The published version is available here. Copyright © Wang et al.

Abstract

Cultural competency continues to gain increased attention in medicine. Not only does it play a significant role in the delivery of health care and patient outcomes, but it also remains a major determinant of patient satisfaction. This study investigated how patients in an urban dermatology clinic rated their satisfaction with cultural competency. Compared to White patients, satisfaction scores were greater for Hispanic or Latino patients and less for Asian patients, while there was no significant difference for Black or African American patients. There were clear differences in patient satisfaction rates of various dimensions of cultural competency. A follow-up study with a larger sample size is needed for closer examination into the conclusions.

Recommended Citation

Wang, Jordan V.; Ross, Nicholas; and Keller, Matthew, "Evaluating cultural competency and patient satisfaction in an urban dermatology clinic." (2017). Department of Dermatology and Cutaneous Biology Faculty Papers. Paper 80.
https://jdc.jefferson.edu/dcbfp/80

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

PubMed ID

28633750