Hospital efforts to engage patients and families in their care and in hospital improvement activities were abruptly halted when the COVID pandemic hit. Visitation was prohibited or extremely limited, changing the way patients and families were involved in their care. Florida hospitals will share how they pivoted their PFE initiatives and lessons learned in both their acute and rehabilitation settings as a result of COVID-19.
Hosted by: Florida Hospital Association
Boyle, MS, Becky; Hernandez, RN, BSN, Caridad; Bidelman, Anne; Vonnes DNP, GNP-BC, APRN, AOCNP, CPHQ, FAHA, Cassandra; and Streit, FACHE, Kim, "Patient & Family Engagement During the Era of COVID-19" (2021). COVID-19: Spread the Science, not the Virus Seminar Series. Paper 25.
Becky Boyle, MS
Director of Rehabilitation Services Co-Lead for Patient Family Advisory Council
Memorial Regional Hospital South
Having come from a small farming town in the state of Iowa where she knew each member of the community, Becky Boyle set a goal for herself to meet one new person every day. Working for the Memorial Healthcare System has fed Becky’s love of people and supported her to meet her daily goal. Becky Boyle is the Director of Rehabilitation Services at Memorial Regional Hospital South. She holds a Bachelor’s of Science in Sport, Health, Leisure and Physical Studies from the University of Iowa. After completing her degree she worked as a Certified Recreational Therapist, holding a national certification as a Therapeutic Recreation Specialist (CTRS). Becky continued her education at Barry University completing her Masters of Science in Occupational Therapy. Becky started her career with the Memorial Healthcare System in 2004. She has over 20 years’ experience in the Inpatient Rehabilitation setting.
Becky also co-leads the Patient Family Advisory Council at Memorial Regional Hospital South. She has held this honor for the past 3 years. She comes to work each day looking forward to making a difference in the patients’ lives she touches as well as assisting others who share her goal.
Caridad Hernandez, RN, BSN
Memorial Regional Hospital South
Caridad Hernandez is a registered nurse with over 14 years of experience and a passion for serving the community. She loves caring for others and ensuring the delivery of safe quality care to patients and their families. Caridad attended Florida International University where she obtained her Bachelor of Science degree in Nursing. She is currently working on her Master of Science in Nursing Executive Track at Chamberlain University. Caridad started her career with Memorial Healthcare System as a new graduate RN and recipient of the Memorial Scholarship. Throughout her career, she has worked on Medical-Surgical, Telemetry and Intensive Care Units. Caridad also has a passion for leadership and serving as a mentor for new graduate nurses. Most recently, she assisted in the opening of a 15 bed acute telemetry rehabilitation unit at Memorial Regional Hospital South (MRHS) as nurse manager. This unit is the only one of its kind in Florida that allows for telemetry monitoring of rehabilitation patients. Memorial Healthcare System (MHS) recognized the needs for this type of rehabilitation service for the community. Among the patients cared for on this unit are solid organ transplant, oncology, and patients with ventricular assist device (VAD). Caridad is the co-chair of the Oncology Council at MRHS. She supports the MHS culture by promoting the delivery of safe, quality, cost-effective healthcare.
Manager, Patient Advisory & Executive Patient Program
H. Lee Moffitt Cancer Center & Research Institute
Anne Bidelman is the Manager of the Patient Advisory and Executive Patient Program at the H. Lee Moffitt Cancer Center & Research Institute. Her passion is to further weave the key concepts of patient-and family-centered care into the hearts and minds of Moffitt team members, faculty and researchers by creating mutually beneficial partnerships with patients and family members. Anne works closely with those who have faced cancer and who chose to give back to Moffitt as peer visitors and patient and family advisors and provides them with a platform to make a difference at Moffitt, for the next patient. Anne gets to know their talents, their strengths and their purpose and learns where they are in their continuum of their care and recovery, physically and psychosocially. Anne recruits, interviews and trains new advisors and ensures they are comfortable to share their views and opinions openly and confidently in appropriate and safe settings. Anne’s ultimate goal, is through these partnerships, for advisors to find just a small amount of healing, knowing they are using their experiences to make a difference, and for Moffitt to benefit from their first-hand knowledge and expertise.
Cassandra Vonnes DNP, GNP-BC, APRN, AOCNP, CPHQ, FAHA
Nurses Improving the Care of Healthsystem Elder Coordinator
Moffitt Cancer Center
Dr. Vonnes attended the University of South Florida for her BS, MS and DNP. Her 25 year NP experiences include acute care and outpatient nephrology and cardiovascular medicine. She was inducted as a Fellow of the American Heart Association for her contributions in cardiovascular medicine. Dr. Vonnes has taught clinical and didactic at the USF College of Nursing for undergraduate and Nurse Practitioner students. Her recent venture into oncology provides an opportunity to use her geriatric expertise as the Nurses Improving the Care of Healthsystem Elders (NICHE) coordinator at Moffitt Cancer Center achieving Exemplar Status. Under Dr. Vonnes leadership Moffitt Cancer Center was the first hospital in Florida to be recognized by the IHI and John A. Hartford Foundation as Committed to Care Excellence for the Older Adult. She has presented both nationally and internationally on Fall and Injury prevention, delirium and geriatric assessment
Kim Streit, FACHE
Senior Vice President
Florida Hospital Association
Ms. Streit serves as the Senior Vice President for the Florida Hospital Association (FHA), a state association that represents over 230 hospitals and health systems. Through quality collaboratives, representation and advocacy, education, and informational services, FHA supports the mission of its members to provide the highest quality of care to all Floridians.
In her role with FHA, Ms. Streit spearheads the Association’s work on quality and patient safety, managed care issues, data analysis and reporting, community benefits and other initiatives to improve healthcare.
Ms. Streit serves as Chair of the State Consumer Health Information and Policy Advisory Council of the Agency for Health Care Administration and is on the Florida “State Health Improvement Plan workgroup”. She is a Fellow in the American College of Healthcare Executives.
Ms. Streit has been with the FHA since 1986 and holds a Bachelor in Business Administration from Stetson University and a Master in Business Administration and Master in Health Administration from the University of Florida.