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Adam Novak, MA, CPPS
Director, Safety Initiatives
Michigan Health & Hospital Association

Adam is currently serving as director of safety initiatives at the MHA Keystone Center. He manages all aspects of the MHA Keystone Center Patient Safety Organization (PSO), and oversees the development and deployment of patient safety culture-improvement efforts across all departmental projects under the umbrella of high reliability. Adam currently serves as an editorial review board member for two peer reviewed journals; Patient Safety and Journal of Healthcare Risk Management.

Previously, Adam coordinated the implementation of the MHA Keystone Center patient & family engagement, pain management and national CUSP 4 MVP-VAP educational interventions. Prior to joining the MHA, he worked with the Ingham County Health Department in Lansing, Michigan on Community Health Assessment, Emergency Preparedness and Nurse-Family Partnership programs.

Adam earned his B.A. in Communication with a specialization in Public Relations and his M.A. in Health & Risk Communication from Michigan State University. He also holds the Certified Professional in Patient Safety (CPPS) credential.

Phyllis McLellan MSN, RN, CPPS, CNOR-E
Manager, Patient Safety & Clinical Risk
McLaren Health System

Phyllis is an experienced patient safety professional with a demonstrated history of leadership in the hospital and healthcare industry. She began her nursing profession in 1992 at Ingham Medical Center (aka McLaren Greater Lansing) as a bedside staff nurse, then surgical nurse and clinical nurse specialist during her 21-year year tenure.

Phyllis spent three years at MHA (Michigan Health and Hospital Association, Okemos, MI) as lead of three statewide quality and safety collaboratives; ICU, Sepsis and Obstetrics, assisting hospitals across Michigan. She then spent three years as a patient safety specialist for Sparrow Health System (Lansing, MI), leading several safety initiatives, including a system-wide speak up for safety program and a good catch recognition program.

In late 2019, a professional opportunity brought her back to McLaren Greater Lansing as Manager of Patient Safety & Clinical Risk.

During her 28-year career, Phyllis attained certification in three specialties: orthopedic nurse (ONC), operating room nurse (CNOR) and most recently as a patient safety professional (CPPS). She graduated with from Lansing Community College in 1992 (ADB, AND), Michigan State University in 1997 (BSN) and Walden University in 2009 (MSN-Emphasis in Education). She enjoyed a part-time nursing faculty position and 13-year tenure at Lansing Community College.

Among certifications in leadership; Just Culture, TeamSTEPPS Master Trainer, The Joint Commission Master Change Leader - Change Management, Phyllis enjoys facilitating process improvement for RCA’s, FMEA’s and actuating patient safety principles amongst leaders, staff and providers within the organization.

Personally, she enjoys spending quality time with her husband Justin, son Jacob and Labrador Macie Mae.


The Michigan Health & Hospital Association’s (MHA) Keystone Center Patient Safety Organization (PSO) has been actively tracking unique trends among adverse events throughout the COVID-19 pandemic. This presentation will feature data submitted by hospitals in Michigan and Indiana, as well as an analysis and hypotheses as to why the data is trending in certain directions. Participants will also receive an overview of the MHA Keystone Center PSO’s response to these trends, in particular the use of Safe Tables. Finally, Phyllis McLellan, MSN, RN, CPPS, CNOR-E, Manager, Patient Safety & Clinical Risk, McLaren Healthcare will discuss her experience participating in MHA Keystone Center PSO Safe Tables.

Presentation: 58:16