Title

Navigating Care Transitions During the COVID-19 Surge in Massachusetts

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Presentation

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Publication Date

9-15-2020

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Presentation: 58:14

Panelists:

Christine Scibelli, MS, RN

Christine Scibelli is the Sr. Director of Care Management at Baystate Health; currently working at Baystate Medical Center for 21 years. She earned a BSN at American International College, and a Master of Science degree in Healthcare Administration at Valparaiso University. Having worked as an Emergency Department RN for many years, Christine has strong clinical knowledge and appreciation for the importance of successful transitions for patients. Working initially as a case manager in the Emergency Department, she grew within the ranks of leadership, and now oversees the care management function for all hospitals across Baystate Health. Christine has played major roles in several capacity management and care transitions initiatives throughout Baystate Health, successfully linking healthcare teams, and patients to both post-acute care services and back to their community. She recognizes the significance of strong teamwork and passion for success, to confidently lead our patients into healthy and happy lives.

Maureen Banks, RN, DNP, MBA, NEA-BC, FACHE

Ms. Banks is the Chiefperating Officer and Chief Nursing Officer of the Spaulding Rehab Network, including Spaulding Rehab Hospital Boston. She is also President of Spaulding Hospital Cambridge, Spaulding Hospital Cape Cod, and Spaulding Nursing & Rehabilitation Center in Brighton. Ms. Banks has an extensive and varied background in nursing and healthcare leadership throughout Massachusetts, Connecticut, Virginia and New Hampshire. Ms. Banks has held senior administrative positions in academic medical centers, home care and community hospitals. She has held faculty appointments in both graduate and undergraduate programs. Currently Ms. Banks holds and appointment as an Assistant Professor at MGH Institute of Health Professions.

Ms. Banks has been active throughout her career in professional organizations. At the state and regional level Ms. Banks is serves on the Southern New Hampshire University School of Nursing Advisory Board and is a board member of The Massachusetts Chapter of the American College of Healthcare Executives. Ms. Banks is also serving a 3-year term on the Board of Trustees for the Massachusetts Health and Hospital Association and is active in Women Business Leaders of the U.S. Health Care Industry. Ms. Banks has held several roles for the Organization of Nurse Leaders, including President. At the national level, Ms. Banks has been a board member on the American Hospital Association’s Governing Council for Long Term Care and Rehabilitation including Chairman. On an international level Ms. Banks serves on the Board of TVM Capital Healthcare Partners, a venture capital group investing in health care opportunities.

Ms. Banks received her Doctor of Nursing Practice from the MGH Institute for Health Professions. She received her MBA and Advanced Certificate in Health Administration from Southern New Hampshire University as a Commonwealth Fellow. Her undergraduate degree is from Boston College and she holds a master’s degree from the University of Connecticut. As a nurse, Ms. Banks’ clinical focus has been oncology and hospice care. She is a Fellow in the American College of Healthcare Executive and recognized as NEA-BC by the ANCC.

Keren Diamond, RN, BSN, MBA

Keren Diamond has more than 25 years of experience as an executive leader in home health care and a proven track record in initiating, setting, and achieving or exceeding goals. She is currently a Sr. VP in Partners Continuing Care and in her role, she is the executive leader and Chief Operating Officer at Partners HealthCare at Home, one of the largest home health agencies in New England with annual revenues of $115 million. Previously Keren served as Senior Vice President of Clinical Services at the VNA Care Network and as Senior Vice President of Operations for the Visiting Nurse Association of Boston. Earlier in her career Keren directed several medium sized home health agencies in Massachusetts. Keren has had experience in all aspects of home health agency operations including budgeting, staffing, clinical program development, financial and operational performance improvement, business development, and strategic planning.

Keren is a registered nurse, received her BS in Nursing degree from the University of Pennsylvania, and holds an MBA in Health Care Management degree from Boston University. Keren is a board member of the Massachusetts Home Care Alliance and has served in the past on the Board of the Hospice & Palliative Care Federation of Massachusetts. Keren has presented at various conferences and taught at several local colleges on a variety of health care topics, most recently leading an online remote telemonitoring course at the Mass General Institute of Health Professionals that went live in July 2020. Keren has also led organizational participation in a variety of research studies and has participated in reviewing and providing feedback on national home health care standards of care.

Brian Doherty, CAE

Brian Doherty serves as president and CEO of the Massachusetts Assisted Living Association (Mass-ALA), a role he has held since 2018. As assisted living is a relatively new and fast-growing industry, and an innovative model of a social wellness environment, Doherty focuses on educating policy makers and the public on its beneficial role in healthy aging. This includes legislative and regulatory advocacy, and production and promotion of consumer resources including the Assisted Living Resource Guide, which is published annually and provided free to members of the public. Doherty led the association in crafting a new strategic plan in 2018 that engaged members in its top strategic goal of enhancing the quality and scope of Mass-ALA’s educational curriculum for assisted living staff. As the industry evolves, Mass-ALA is focused on providing the education and training that providers can utilize to improve the lives of assisted living residents.

Doherty has a proven track record in association management, having come to Mass-ALA from the Massachusetts Psychological Association, where he served as executive director from 2015 to 2018. Previously, Doherty served as CEO of the Northeast Association of Realtors. He maintains the Certified Association Executive credential from the American Society of Association Executives and serves on the Board of the New England Society of Association Executives.

Christine McMichael, MA, LMHC

Christine McMichael is a nonprofit executive veteran with over 20 years of experience as a human services professional, licensed counselor, and educator. Christine currently leads the Hospice & Palliative Care Federation of Massachusetts (HPCFM) a not-for-profit membership association founded in 1980. Last year, HPCFM member hospices served over 25,000 patients and families. As Executive Director, Christine is responsible for executive oversight, operations, board and committee relations, fiscal management, and organization leadership. As a leader of community workgroups, collaborative efforts and various national committees, Christine is a dedicated servant leader.


Moderator

Patricia M. Noga, PhD, MBA, RN, NEA-BC, FAAN

Patricia M. Noga, Vice President, Clinical Affairs of the Massachusetts Health & Hospital Association (MHA), provides strategic direction and leadership to MHA, its hospitals and health systems and key stakeholders for a variety of programs and activities related to clinical issues, quality of healthcare, patient safety, the healthcare workforce and emergency preparedness.

She leads the evolution of the acclaimed quality and safety initiative, PatientCareLink (PCL), transforming the site into a dynamic and transparent resource tool for consumers, providers, and others. She leads MHA’s Caring for the Caregiver initiative whose mission is to acknowledge the valued contributions of hospital staff and support them with resources to enhance the safety of their work environment and wellbeing, as well as MHA’s Healthcare Safety & Violence Prevention Workgroup. She served as the state lead in the implementation of the national quality improvement collaborative in Massachusetts hospitals, Hospital Improvement Innovation Network.

Ms. Noga received her Associate in Liberal Arts degree from Elmira College and her Bachelor of Science in Nursing degree from Skidmore College. She received her Master of Business Administration degree from Suffolk University and her doctoral degree in health policy from the University of Massachusetts. She currently serves as an Adjunct Associate Professor in the Department of Nursing in the College of Nursing and Health Sciences at UMass Boston. She is a Fellow in the American Academy of Nursing.

Abstract

The process of ensuring timely and smooth transitions of patients has been magnified during COVID-19. The pandemic has highlighted coordination challenges across the continuum, requiring hospitals and post-acute care providers to communicate and collaborate more than ever before on evolving issues to ensure the safety of patients and staff. Challenges include unique patient needs, patient acceptance criteria, personal protective equipment, infection control, and patient and staff testing. This webinar will feature a discussion among Massachusetts acute and post-acute care providers regarding their strategies for managing through a pandemic and lessons learned, and for managing future surges.

Language

English

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