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Presentation: 1:20:23

Jaime Bohn, MBA, RN

Jaime Bohn is the Service Line Administrator for Surgical Services at St. Luke’s University Health Network in Bethlehem, Pennsylvania. Originally from Chicago, Jaime moved to the Lehigh Valley in 2004 and joined the St. Luke’s family in 2009 as a Clinical Coordinator for St. Luke’s Cardiology Associates. In 2012 she assumed the role of Practice Administrator of the same practice and went on to obtain her Master’s in Business Administration in 2017. That same year Jaime transitioned from Cardiology to lead several surgical departments within the network, specifically overseeing the areas of Plastic and Reconstructive Surgery, Weight Management, Urology, and General Surgery. In 2019 her role expanded into the oversight of those specific departments as well as overseeing surgical services strategies and initiatives for the network. Jaime is honored to be a part of the panel today and is excited to share some of the best practices they put in place at St. Luke’s in an effort to resume elective surgeries and procedures during the COVID-19 pandemic.

Michele Cassidy, RN, BSN

Michele Cassidy is the Network Director of Perioperative Services at St. Luke’s University Health Network in Bethlehem, Pennsylvania. A native New Yorker, she joined the St. Luke’s Network in 2011 and has since worked in the Surgical Services Departments at 4 of the network’s 11 campuses in leadership roles. She is currently pursuing a dual MSN/MBA degree. In her current role, Michele oversees all of the Pre-Admission Testing Departments in the St. Luke’s Network, as well as the Surgical Optimization Center, Senior Surgical Services and OR Scheduling. She is passionate about achieving best patient outcomes using risk stratification and patient optimization. Michele is excited to be a part of the panel today and is looking forward to sharing what she and her teams have learned through the COVID-19 pandemic, as they prepared to resume elective surgeries and procedures at St. Luke’s.


Dr. Reed is the EVP/CMO at Temple University Hospital and Temple University Health System. His background includes leadership in medical quality, financial quality and information technology as well as service line and fellowship leadership in sports medicine. Tony is boarded in family and sports medicine and is a certified physician executive. He holds an MBA in Information Technology and is a doctoral candidate for a PhD in Management with a focus on Organization & Change Leadership.

During the COVID-19 outbreak, Dr. Reed had been the health system’s incident commander and leads the preparation, response, and recovery efforts. He has provided guidance on the COVID response to Temple University, the city of Philadelphia, and Pennsylvania, as well as to several healthcare, academic, and business entities around the region. When not working on the pandemic response, Tony practices sports medicine and teaches health system science at Temple University.

Erik Toth, MA Health Services, BSN

Erik Toth is the Vice President of Cardiovascular Service for UPMC Pinnacle Heart and Vascular Institute. His role is to provide strategic direction and administration implementation for the HVI in the UPMC Pinnacle Region. Erik has held many different leadership roles within UPMC Pinnacle over the 22 years with the system including clinical practice in CardioVascular OR and CardioThoracic ICU. As a leader, he has led many different quality improvement initiatives at UPMC Pinnacle in the medical and surgical cardiac areas.

Moderated by

Robert Shipp, PhD, BSN, RN, NEA-BC

Robert G. Shipp III is the Vice President of Population Health and Clinical Affairs, The Hospital and Healthsystem Association of Pennsylvania. In this role, Dr. Shipp leads the development and sustainability of population health strategies and directs HAP’s quality, health equity, and clinical workforce activities.

Dr. Shipp holds Pennsylvania licenses as an emergency medical technician and registered nurse. He received his Bachelor of Science in Nursing from Mansfield University, Master of Science in Health Services Administration from the University of St. Francis in Joliet, Illinois, and a PhD in Administration and Leadership Studies from Indiana University of Pennsylvania. His dissertation was titled: Achieving success within the Medicare shared savings program: A systems analysis of accountable care organizations.


During the peak of the COVID-19 surge, Pennsylvania hospitals were ordered to postpone or cancel elective surgeries and outpatient procedures. Thirty-five days later those restrictions were lifted. Learn how three hospital systems across Pennsylvania changed their policies and procedures to adhere to changing regulations while maintaining a safe environment for patients and staff.