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Presentation: 1:02:20

Noreen B. Brennan PhD, RN-BC, NEA-BC

Dr. Brennan has been a Registered Professional Nurse for 29 years and is currently the Chief Nursing Officer at NYC H+H/Metropolitan. She earned her Bachelor of Science Degree in Nursing from St. Francis University in Loretto, Pennsylvania, and her Master of Arts Degree in Nursing Education and Administration as well as her Doctor of Philosophy Degree from New York University. Dr. Brennan In her clinical career, has provided care to adult medical/surgical patients, with a special focus on oncology and ventilated patients. She has held various clinical and leadership positions, as well as serving as a member of the adjunct faculty at Pace University. Dr. Brennan’s research area of focus is on the work environment of nurses. She has presented nationally and internationally on the work environment and workflow of nurses. Dr. Brennan has also served on the Board New York Organization of Nurse Executives and Leaders (NYONEL) in the role of Treasurer for the past three years, is on the Alumni Board of the Rory Meyers School of Nursing at New York University and most recently has joined the Board of Directors for Nurses House. Dr. Brennan is working on research related to Nursing leadership in safety net hospitals during the COVID-19 pandemic.

Nicolette (Nikki) Fiore-Lopez, PhD, RN, CNEP

Dr. Fiore-Lopez is the Chief Nursing Officer at St. Charles Hospital, Port Jefferson, NY, a position that she has held for the past 16 years. Dr. Fiore-Lopez also holds a position as Adjunct Faculty in the Department of Graduate Studies in Nursing Organization and Leadership, Stony Brook University. Prior positions include director at Good Samaritan Hospital, and director, manager and staff educator positions at New York University Langone Medical Center. Dr. Fiore-Lopez serves as a member of the Board of Trustees of Molloy College, Co-Chairs the Leadership Appointments Committee for Nurses on Boards for the New York State Action Coalition (NYSAC), and, until recently, was the inaugural Chair of the Alumni Nursing Doctoral Programs Committee at Molloy College. Dr. Fiore-Lopez is a member of the Eastern Nurses Research Society (ENRS) where she served on the Organizational Development Committee that developed the first travel scholarship for graduate students to attend the annual meeting. She served on the American Organizations for Nursing Leadership (AONL) Fellow Designation Committee that developed the criteria for Fellow Designation and inaugurated its first class in 2019. Dr. Fiore-Lopez recently accepted an invitation to serve on the newly-formed AONL Advocacy Committee that is charged with educating the membership about the benefits of the AHA-PAC and involvement in advocacy efforts, as well as updating and developing position statements on policy issues. Dr. Fiore-Lopez was President of GNYNSONEL in 2016, a regional affiliate of the New York Organization of Nurse Executives and Leaders (NYONEL), and is now President-Elect of the New York Organization of Nurse Executives and Leaders (NYONEL). She received her Bachelors of Science in Nursing from Hunter College, Masters in Nursing from New York University and her PhD in Nursing from Molloy College.

Courtney Vose, DNP, MBA, RN

Courtney Vose is the Vice President and Chief Nursing Officer of Nursing and Patient Care Services at New York-Presbyterian (NYP)/Columbia University Medical Center, NYP/Allen, and the NYP/Ambulatory Care Network. She also holds the title of Clinical Instructor at the Columbia University School of Nursing. She received her Bachelor of Science in Nursing from Indiana University of Pennsylvania. She received her Master of Science in Nursing and became a Certified Registered Nurse Practitioner at Temple University. She has successfully completed the Penn State University Leadership Course and the Wharton Nursing Leaders Program at the University of Pennsylvania. She achieved her Master of Business Administration at DeSales University where she also obtained her Doctor of Nursing Practice in Execuitve Leadership in June 2016.

She is an active member in the Sigma Theta Tau International Honor Society of Nursing and Delta Mu Delta International Honor Society in Business Administration. She is the President Ex-officio and the past Treasurer to the Pennsylvania Eastern Regional Organziation of Nurse Leaders, and she completed a two year term on the Board of Directors to the Pennsylvania Organization of Nurse Leaders. She has recently served as the co-chair for the Education Committee for the New York Orgainzation of Nurse Executives and Leaders, where she also served Ex-officio on their Board of Directors. She was recently elected to the Capital Blue Cross Board of Directors. She serves as a leadership and research preceptor to nurses at numerous universities including New York University and Columbia University. She has advanced nursing practice through numerous publications, oral and poster presentations at regional and national meetings.


Kathleen Rauch, RN, MSHQS, BSN, CPHQ

Kathy Rauch has over fifteen years’ experience in healthcare quality, patient safety, and regulatory and accreditation compliance. While working in the acute care setting, she has served as a lead on initiatives such as the adoption of the Just Culture methodology, achieving zero preventable harm, and the implementation of strategies to improve pay for performance program performance. Kathy has been published in the Journal of Healthcare Quality and has served as a presenter at regional conferences where she shared readmission reduction strategies. As a Senior Director of Quality and Research Initiatives, Kathy assists in the formulation of HANYS’ advocacy and education strategies for the Association’s quality agenda; collaborates with HANYS’ members and advocates on their behalf with regulators and policymakers; and develops information, education/collaboratives, and other member resources. She holds a Master of Science in Healthcare Quality and Safety from Thomas Jefferson University.


Hospitals in New York were at the epicenter of the pandemic, experiencing surges of critically ill patients while facing unique situations daily. Nursing leaders were called upon to develop and implement new and innovative approaches to delivering high-quality patient care under extraordinary conditions. During this panel session, nursing leaders from New York will share lessons learned and their approach to staffing, communication, and the delivery of care.