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Description

Study design:

•Selected the CAHPS® with Patient Centered Medical Home question set to administer to patients receiving medical care at SKWC (52 questions)

•Included 2 supplemental questions to assess patients’ likelihood to refer others to SKWC

•Developed an additional survey for patients receiving behavioral health services (16 questions)

Participant recruitment and data collection:

•Calculated a target number of 130 participants based on CAHPS® guidelines of 50 surveys per Full Time Employee

•Observed patient flow and developed recruitment strategy for a convenience sample

•Eligibility criteria: patient ≥18 y/o and had a medical appointment in the last 12 months

•Participants were invited to enter an optional raffle to win a $25 gift card to the Fresh Grocer

Data analysis:

•Responses were coded and entered into Microsoft Excel Database

•Average scores and response frequencies for each survey question were calculated

Publication Date

11-30-2016

Keywords

Stephen Klein Wellness Center Patient Satisfaction Survey, Development and Preliminary Results, College Within a College, CWIC, Thomas Jefferson University, Sidney Kimmel Medical College

Disciplines

Medicine and Health Sciences | Public Health

Stephen Klein Wellness Center Patient Satisfaction Survey: Development and Preliminary Results

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