Research has shown a positive association between patient experience and improved patient outcomes. Provider burnout has been associated with decreased quality, safety, patient experience and productivity.
Leaders at Mayo conducted a study to explore the relationship between patient satisfaction and physician productivity.
In this webinar, Dr. Thomas Howell dives into the results of a study using data from Press Ganey patient satisfaction surveys and a secondary analysis of patient satisfaction scores related to continuous years of service.
Recommended CitationHowell, MD, MS, Thomas and Cooper, MD, JD, Mary R., "Primary Care Physician Productivity & Patient Satisfaction: A Mayo Clinic's Community Practice Study" (2020). Population Health Leadership Series: PopTalk Webinars. Paper 9.