Title

Primary Care Physician Productivity & Patient Satisfaction: A Mayo Clinic's Community Practice Study

Document Type

Presentation

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Publication Date

5-20-2020

Comments

Dr. Howell grew up in the Midwest and Arizona. The oldest of 10 children, he has his BS in Psychology from ASU. He earned his MD from the University of Arizona, and did residency at Maricopa County and St Joseph's Hospitals in Phoenix. He started OB/Gyn practice in Minnesota in 1991, and has practiced there since. He received his Certification as a Physician Executive in 2016, and completed a Masters Degree in Health Care Quality and Safety in 2019. Married to his high school sweetheart, he is the father of 5, ages 19-33. Currently he serves as Assistant Medical Director, Office of Mayo Clinic Experience, as well as Medical Director of Patient Experience for the Mayo Clinic Health System. He is an Assistant Professor at Mayo Clinic, and is on the Quality Review Board Executive Committee for Mayo Clinic.

Abstract

Research has shown a positive association between patient experience and improved patient outcomes. Provider burnout has been associated with decreased quality, safety, patient experience and productivity.

Leaders at Mayo conducted a study to explore the relationship between patient satisfaction and physician productivity.

In this webinar, Dr. Thomas Howell dives into the results of a study using data from Press Ganey patient satisfaction surveys and a secondary analysis of patient satisfaction scores related to continuous years of service.

Presentation: 56:14

Language

English

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