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Dennis R. Delisle, ScD, FACHE
Executive Director, University Hospital Wexner Medical Center’s flagship facility
The Ohio State University

Dennis R. Delisle is a transformational healthcare professional and nationally recognized Lean and change leadership expert. Dennis is the executive director of Ohio State University’s academic medical center. In this role he is responsible for ensuring the operational success of the hospital and its seamless integration into the health system, guided by the overall medical center’s strategic plan and its specific priorities for talent and culture, health and well-being and resource stewardship.

Dennis came from Jefferson Health, where he was vice president of Operations in the South Philadelphia market. He oversaw the clinical integration strategy across the care continuum as well as led Jefferson Methodist Hospital, an urban community hospital. Dennis was also the president and CEO of the Methodist Hospital Foundation, a public health care charity that raises funds and provides grants to support delivery of health care at Jefferson Methodist and the surrounding South Philadelphia community. In addition to making national presentations and writing peer-reviewed publications, Dennis has authored three books: Lean Healthcare, 2nd edition, Executing Lean Improvements, and Transformation and Your New EHR. Through the Thomas Jefferson University College of Population Health, he founded and oversees the Master of Science degree program in operational excellence, one of the first of its kind in the nation. He led the implementation of Epic’s EMR for the entire Jefferson Health system.

Mary Reich Cooper, MD, JD
Program Director, Healthcare Quality & Safety Program
Director, Operational Excellence
Jefferson College of Population Health

In January 2016, Dr. Mary Cooper joined the faculty of the Jefferson College of Population Health (JCPH) at Thomas Jefferson University in Philadelphia, PA, where she is Associate Professor. Dr. Cooper serves as Program Director of the Healthcare Quality & Safety (HQS) degree programs where she is responsible for all Capstone Projects in HQS, and oversight of the HQS curriculum. She teaches in numerous continuing medical education curricula, including the JCPH Population Health Academies. She is also Program Director for the Operational Excellence program at JCPH. For four years, Dr. Cooper was the inagural co-lead for the Health Systems Science curriculum in Sidney Kimmel Medical College, and she continutes to teach selected courses to medical students.

In addition to her work at Thomas Jefferson University, Dr. Cooper is Chief Quality Officer and Senior Vice President of Clinical Services for the Connecticut Hospital Association, a position she has held since 2012. In 2014 the Connecticut Hospital Association was awarded the American Heart Association’s Dick Davidson Quality Milestone Award for Allied Association Leadership, the highest honor for quality in the association sphere. Dr. Cooper oversees Healthcare Quality and Safety and Population Helath. Dr. Cooper came to Connecticut from Rhode Island, where she was Senior Vice President and Chief Quality Officer for Lifespan Corporation, in Providence, RI, where she was an Assistant Professor in Medicine (Research) at The Warren Alpert Medical School of Brown University and a member on the Rhode Island State Board of Medical Licensure and Discipline. She also served 12 years at New York-Presbyterian Hospital, where she served as Chief Quality Officer.


Operational Excellence provides a framework to drive meaningful change in any environment. The Webinar uses a real world case study to highlight the impact of Operational Excellence topics such as Lean, project management, and change leadership. This session focuses on strategies and tools to lead transformational efforts and improving healthcare delivery efficiency and effectiveness.

Presentation: 59:27