![Jefferson Surgical Solutions](/assets/md5images/7fdf60c4095efa1115dc029db58dae57.gif)
Recommended Citation
(2008)
"On the Job,"
Jefferson Surgical Solutions: Vol. 3:
Iss.
1, Article 6.
Available at:
https://jdc.jefferson.edu/jss/vol3/iss1/6
Included in
Florence Williams
![](../../../../assets/md5images/3ec89a929018f3bc212609c4f5f81bba.jpg)
Florence Williams is the Director of Clinical Operations in the Department of Surgery.
You’ve been at Jefferson for a long time.
What positions have you held?
I started as a nursing assistant on
an oncology unit. Later I accepted
a position in the clinical practice of
Francis E. Rosato, Sr, MD, Chair of
the Department of Surgery. In 1997 he
promoted me to Director of Clinical
Operations.
How do you support the Department’s
programs and faculty?
I oversee the clinical operations of the
department and 60 support staff. I
review practice business operations,
develop recommendations, and support
their implementation at the divisional
level, including charge capture,
patient registration, and accounts
receivable. I am also the Department
Compliance Administrator. So, I
monitor documentation requirements
and ensure that we meet all Jefferson
University Physician guidelines.
What is an example of a special
project you’ve overseen?
I coordinated moving the Colorectal
Surgery practice within the Medical
Office Building to increase efficiency
of exam room utilization while
reducing expenses.
What do you like about your position?
I enjoy problem solving, which is a large
part of what I do in a typical day. I like
that my position is always changing and
never boring.
What is the most challenging aspect
of your job?
Providing each division with the
undivided attention and support
they need.
What are some of your current projects?
I'm drafting a white paper to identify
and implement positive changes to
improve patient care and satisfaction.
The Electronic Medical Record (EMR)
project is also underway; we're now
reviewing the current state workflow
and formulating a plan for the future.