On the Job

Florence Williams

Florence Williams is the Director of Clinical Operations in the Department of Surgery.

You’ve been at Jefferson for a long time. What positions have you held?
I started as a nursing assistant on an oncology unit. Later I accepted a position in the clinical practice of Francis E. Rosato, Sr, MD, Chair of the Department of Surgery. In 1997 he promoted me to Director of Clinical Operations.

How do you support the Department’s programs and faculty?
I oversee the clinical operations of the department and 60 support staff. I review practice business operations, develop recommendations, and support their implementation at the divisional level, including charge capture, patient registration, and accounts receivable. I am also the Department Compliance Administrator. So, I monitor documentation requirements and ensure that we meet all Jefferson University Physician guidelines.

What is an example of a special project you’ve overseen?
I coordinated moving the Colorectal Surgery practice within the Medical Office Building to increase efficiency of exam room utilization while reducing expenses.

What do you like about your position?
I enjoy problem solving, which is a large part of what I do in a typical day. I like that my position is always changing and never boring.

What is the most challenging aspect of your job?
Providing each division with the undivided attention and support they need.

What are some of your current projects?
I'm drafting a white paper to identify and implement positive changes to improve patient care and satisfaction. The Electronic Medical Record (EMR) project is also underway; we're now reviewing the current state workflow and formulating a plan for the future.