Whether seeking an initial consultation or receiving post-surgical care, patients of Jefferson’s cardiothoracic, colon and rectal, general, transplant and trauma surgeons will see their physicians at Jefferson Hospital’s Medical Office Building at 11th and Walnut. A team of about 20 administrative professionals helps keep the “MOB” humming. A key part of that team is Practice Manager Reneé Juliano, who supports general surgeons Karen A. Chojnacki, MD, FACS, and Ernest L. Rosato, MD, FACS.
Reneé joined Jefferson’s Department of Surgery in 1996, working in the Gibbon Building until the surgical practices came together in the MOB in 2001. She has been supporting Dr. Chojnacki and Dr. Rosato for the last 12 years – and has become a go-to resource for her peers.
She enjoys helping her colleagues tackle everything from computer glitches to patient relations. To be sure, Reneé takes pride in assisting patients – serving as an administrative advocate as they schedule a range of procedures. When cancer patients are referred by other doctors, she’s the one who ensures that the surgeons see them as quickly as possible. Since Reneé isn’t a clinician, she doesn’t address patients’ medical questions. But she is quick to provide a listening ear and a kind word to individuals who are feeling anxious about their diagnosis or upcoming procedure.
“I get to interact with our patients every day, and I always try to make their situation a little bit better,” Reneé says. “I listen to them and assure them that they’re in good hands – that the people in our office are here to help them.”
With daily patient volume as high as 90, Reneé admits that the MOB can sometimes get hectic. Even so, she always operates by her own golden rule: “Treat your patients and co-workers the same way you’d like to be treated. It really does make a difference.”
"On the Job: Reneé Juliano,"
Jefferson Surgical Solutions:
2, Article 7.
Available at: http://jdc.jefferson.edu/jss/vol9/iss2/7