Training Health Care Professionals to Serve as Catalysts to Enhance Health Literacy


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Inadequate health literacy is an escalating public health issue. This session for health professional educators is modeled after a comprehensive state-funded health literacy initiative in Philadelphia -SEPA-READS (Southeastern Pennsylvania Regional Enhancements Addressing Disconnects in Cardiovascular Health Literacy). SEPA-READS uses the Expanded Chronic Care Model and Triple Aim emphasizing system change, the patient and provider care experience, and improved health outcomes. The interdisciplinary project incorporates best practices and chronic disease prevention/management competencies in health literacy training and patient empowerment activities. Participants will learn health literacy training concepts and practices including a hospital/clinic environmental scan, an assessment of patient/provider communication, and integrating literacy improvement techniques into educational and staff development programs. A train the trainer model will be shared and demonstrated focusing on Plain Language, Teach Back and Creating a Shame Free Environment, to facilitate system changes including patient-provider communication, health education materials, website development, wayfinding, and informed consent.



1. Describe the health and economic importance of health literacy.

2. Implement and evaluate literacy educational strategies to improve patient/provider communication.

Presentation: 57:14

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