Title

Your Patient Experience

Authors

Jim Merlino, MD, former Chief Clinical Experience Office of the Cleveland Clinic and CMO of Press Ganey

Document Type

Presentation

Presentation Date

12-3-2015

Objectives

• Understand the current healthcare environment and it’s impact on physicians;
• Define the patient experience and he elements of an improvement strategy;
• Understand the physicians role in patient experience and its link to professionalism

Presentation: 52:17

Recommended Citation

Merlino, MD, Jim, "Your Patient Experience" (2015). Simenhoff Professionalism in Medicine lecture. Paper 1.
https://jdc.jefferson.edu/simenhoff/1