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Frequent hospital utilization is a major contributor to the costs of healthcare. Despite a vast body of literature, there remains great uncertainty about the characteristics and care needs of individuals with frequent hospitalizations.1,2 In the movement to reduce the need for hospitalizations, care management programs have garnered wide attention and support. Of the many studies that exist on the efficacy of care management interventions, only a handful espouse the benefits of “continuous healing relationships.”3,4,5 Fewer studies, if any, explain the role of affect between care providers and patients in the healing process and how to achieve a healing relationship. To our knowledge, our study is the first to identify and define the specific attributes of what we term “authentic healing relationships.” We draw from the voices of patients who participated in the care management intervention of the Camden Coalition of Healthcare Providers (CCHP) in Camden, New Jersey.