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To improve the arrival rate of patients at the Jefferson Hospital Ambulatory Practice (JHAP) by 10% over a 10-month period from July-April 2016 using a combination of additional reminder calls and targeted summaries from physicians.
Understanding and Improving Patient Arrival Rates at an Urban Ambulatory Medicine Resident Clinic, Thomas Jefferson University Hospital, Quality and Safety
Medicine and Health Sciences
Lee, MD, Teresa; Wang, MD, Shuwei; Truong, MD, Susan; and Lee, MD, Albert, "Understanding and Improving Patient Arrival Rates at an Urban Ambulatory Medicine Resident Clinic" (2016). House Staff Quality Improvement and Patient Safety Posters. Poster 18.