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- We aimed to improve the response times to inbox results of the residents and interns at Jefferson Internal Medicine Associates. A standard measure in EPIC is the percentage of inbox results responded to within 24 hours. At the time of project initiation, 50% of all results assigned to resident and intern inboxes were being responded to in this time frame . We aimed to improve this number to 70%
- There is no expectation that residents and interns could respond to all results within 24 hours. Trainee schedules are very crowded, and not all inbox results need to be responded to that quickly.
- We did feel after analyzing this problem, though, that there was significant room for improvement.
quality improvement, medical residents, response time
Internal Medicine | Medicine and Health Sciences
Hurt, MD, Sean; Onyeali, MD, Rose; and Ojeda, MD, Jason, "Improving Residents’ Response Time to Inbox Results" (2019). House Staff Quality Improvement and Patient Safety Conference (2016-2019). Poster 131.