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- Errors in medical care have consistently been linked to communication failures among team members. TeamSTEPPS® is a team training system which was co-developed by the Department of Defense and the Agency for Healthcare Research and Quality (AHRQ) which provides a full curriculum of ways to improve patient safety through four main skills: communication, mutual support, leadership and situation monitoring1.
- Training in these skills through TeamSTEPPS® has been shown to improve patient safety and outcomes by reducing destructive barriers within the healthcare field such as poor communication, conflicts, ambiguous responsibilities of each team member, hierarchical constraints and work overload. In addition to providing a full curriculum to create efficient, highly functioning teams, TeamSTEPPS® provides support for implementation into one’s own healthcare system. Numerous studies have shown positive effects of team training with TeamSTEPPS®.
- We provide the various steps taken by our department to proactively improve patient care so other institutions can use as this as a model for implementation of TeamSTEPPS®.
Poster presented at Thomas Jefferson University Quality and Safety Day.
The Effects of Formalized Team Training on Key Patient Outcomes in an Otolaryngology- Head and Neck Surgery Residency
Vercillo, MD, Natalie; Vasconcellos, MD, Adam; Cognetti, MD, David; and Boon, MD, Maurits, "The Effects of Formalized Team Training on Key Patient Outcomes in an Otolaryngology- Head and Neck Surgery Residency" (2016). Department of Otolaryngology-Head and Neck Surgery Posters. 7.