Title

Linking nursing workload and performance indicators in ambulatory care

Authors

Karen F. Griffin MSN, RN, CNAA, South Texas Veterans Healthcare SystemFollow
Beth Ann Swan PhD, CRNP, FAAN, Thomas Jefferson UniversityFollow

Document Type

Article

Publication Date

January 2006

Comments

This article was peer-reviewed. It was published in Nursing Economic$, 24(1):41-44, January/February 2006. (Journal homepage: http://www.ajj.com/services/pblshng/nej/nejmain.htm Copyright is retained by Anthony J. Janetti, Inc.

Abstract

More and more ambulatory care organizations are using nursing report cards to monitor and evaluate the quality and effectiveness of nursing care in the ambulatory setting.

Nurse staffing levels is usually one of the items included in a nursing report card and the one most scrutinized by ambulatory care administrators.

One strategy employed by the nursing leadership at the South Texas Veterans Healthcare System to justify nurse staffing levels is linking administrative staffing monitors with nurse-sensitive outcomes via workload and performance indicators.

Through this approach, nurse leaders are able to justify nurse staffing level changes, needed technology changes, process improvements, and/or workflow needs to administrators with positive results and support.

Recommended Citation

Griffin, Karen F. MSN, RN, CNAA and Swan, Beth Ann PhD, CRNP, FAAN, "Linking nursing workload and performance indicators in ambulatory care" (2006). College of Nursing Faculty Papers & Presentations. Paper 5.
https://jdc.jefferson.edu/nursfp/5