PURPOSE: To investigate the prevalence and effects of incivility in healthcare and educational settings
METHODS: Review of the literature
SEARCH STRATEGY: CINAHL, PubMed, Joint Commission sites searched using terms: incivility, workplace violence, disruptive behavior, bullying
Recommended CitationYeo, Theresa P.; Belcher, Anne; and Yeo, Charles J., "Incivility in Healthcare Settings: Manifestations, Root Causes, and Downstream Effects on Patient Care and Productivity" (2011). College of Nursing Faculty Papers & Presentations. Paper 39.