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Description
Why Virtual Checkout™?
- The new Honickman Center at Jefferson Health was designed to allow for checkout occur in the room, creating a more patient-centered experience
- Approximately 600 Virtual Checkout™ sessions per day
- Virtual Checkout™ (VCO) is an alternative to allow for the patientcentric experience but with a more efficient staffing model
- Remote VCO agents can service patients in multiple clinics at the same time
- Can seamlessly deliver care and checkout experience in patient’s preferred language
- 8.5% of patient visits with non-English primary language (patient seen at Honickman Center
Publication Date
2-3-2025
Keywords
telehealth, telemedicine, virtual care
Disciplines
Medicine and Health Sciences | Telemedicine
Recommended Citation
Fabiano, MD, Tony and Hollander, MD, Judd, "Virtual Checkout™: Streamlining Patient Discharge Through Telehealth Innovation" (2025). Jefferson Center for Connected Care Posters. 2.
https://jdc.jefferson.edu/jcccposters/2
Comments
Presented at SEARCH 2025 The National Telehealth Research Symposium.