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Description

Why Virtual Checkout™?

- The new Honickman Center at Jefferson Health was designed to allow for checkout occur in the room, creating a more patient-centered experience

  • Approximately 600 Virtual Checkout™ sessions per day

- Virtual Checkout™ (VCO) is an alternative to allow for the patientcentric experience but with a more efficient staffing model

  • Remote VCO agents can service patients in multiple clinics at the same time

- Can seamlessly deliver care and checkout experience in patient’s preferred language

  • 8.5% of patient visits with non-English primary language (patient seen at Honickman Center

Publication Date

2-3-2025

Keywords

telehealth, telemedicine, virtual care

Disciplines

Medicine and Health Sciences | Telemedicine

Comments

Presented at SEARCH 2025 The National Telehealth Research Symposium.

Virtual Checkout™: Streamlining Patient Discharge Through Telehealth Innovation

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Telemedicine Commons

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