Connecting Consumers to Resources: Closing the Gap on Social Determinants

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Erine is the Founder and CEO of Aunt Bertha, a Public Benefit Corporation based in Austin, TX. The Aunt Bertha Software Platform is the leading Social Services Search and Referrals Platform used by payers, hospital systems, cause organizations, corrections organizations and community colleges. Erine is a 2014 TED Fellow, has an MPA from LBJ School of Public Affairs at the University of Texas ('04), and BA from Indiana University Economics ('00). He lives in Austin, TX.


It is becoming widely accepted that unmet social needs such as unstable housing, food insecurity, and lack of transportation can negatively impact health outcomes. Addressing these social needs is becoming more of a focus in the healthcare industry but there are clear challenges to identifying patient needs and making connections to services that can help them.

In this lecture we will discuss these challenges, but also explore examples of healthcare organizations that are connecting more patients to social programs by improving internal processes for staff members, engaging community partners, and empowering patients themselves.

Learning objectives include:

  1. Identify industry drivers that are pushing healthcare organizations to become more focused on addressing unmet social needs.
  2. Describe common challenges that healthcare organizations experience in addressing social needs.
  3. Discuss real world examples of how organizations are addressing social needs.

Presentation: 56:47