Download poster

Download Full Text (624 KB)


Study design:

•Selected the CAHPS® with Patient Centered Medical Home question set to administer to patients receiving medical care at SKWC (52 questions)

•Included 2 supplemental questions to assess patients’ likelihood to refer others to SKWC

•Developed an additional survey for patients receiving behavioral health services (16 questions)

Participant recruitment and data collection:

•Calculated a target number of 130 participants based on CAHPS® guidelines of 50 surveys per Full Time Employee

•Observed patient flow and developed recruitment strategy for a convenience sample

•Eligibility criteria: patient ≥18 y/o and had a medical appointment in the last 12 months

•Participants were invited to enter an optional raffle to win a $25 gift card to the Fresh Grocer

Data analysis:

•Responses were coded and entered into Microsoft Excel Database

•Average scores and response frequencies for each survey question were calculated

Publication Date



Stephen Klein Wellness Center Patient Satisfaction Survey, Development and Preliminary Results, College Within a College, CWIC, Thomas Jefferson University, Sidney Kimmel Medical College


Medicine and Health Sciences | Public Health

Stephen Klein Wellness Center Patient Satisfaction Survey: Development and Preliminary Results

Included in

Public Health Commons