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Description

Background

  • Many hospitals continue to struggle to improve patient satisfaction as the identification of tangible quality improvement areas remains difficult
  • Medicare hospital payments are linked to patient satisfaction and hospitals' HCAHPS scores, which has contributed to the growing influence of patient satisfaction measures
  • Investigation into the major drivers of patient satisfaction in the pediatric clinical arena has not been thoroughly pursued
  • To determine the main drivers of patient experience in pediatric orthopaedics, we performed an analysis of patient satisfaction surveys collected from outpatient pediatric orthopaedic practices at 5 locations in 3 states
  • Hypothesis: the patient-physician relationship is the most important factor in patients' assessment of their experiences
  • These results may have significance in aiding pediatric orthopaedic clinics in their Quality Assurance/Quality Improvement plans of enhancing the patient experience

Publication Date

10-31-2015

Keywords

pediatrics, orthopaedics, orthopedics, patient satisfaction

Disciplines

Medicine and Health Sciences | Orthopedics | Pediatrics

Comments

Presented at the 8th Annual Delaware Orthopaedic Symposium

Unlocking the Doors to Patient Satisfaction in Pediatric Orthopaedics

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