Since joining the Department of Surgery in 2001 as an administrative assistant in the Division of Transplant Surgery, Andrea DelMastro has moved to our 1300 Wolf Street Office on the Methodist Campus. Born and raised in South Philly, she has returned and served as the Department’s practice manager there for the past five years.
At Methodist, Andrea oversees day-to-day operations of 14 providers and a team of registrars, medical assistants and nurse practitioners. The practice includes several specialties within the Department of Surgery: Bariatric, Breast, Colorectal, General, Thoracic and Vascular Surgery & Vascular Medicine. The services provided there include more than just surgical consultations, as several other outpatient services are offered, including vascular ultrasound, minimally invasive vein closure, and wound care.
During the last few years she has been active at both campuses taking on a number of departmental projects: she is currently the Department’s lead for the JeffConnect telehealth program and serves as a ‘super user’ for the EPIC Electronic Health Record implementation.
Another of DelMastro’s long-term projects is contributing to the Methodist Hospital Division’s Surgery White Paper. The purpose of the ongoing initiative: to identify ways to improve both patient experience and overall surgical patient throughput at Methodist. To date, such improvements have included adding a room for private family surgical consultations and staffing a patient registrar.
She appreciates the diverse challenges of her work: “Every day is different,” she says. “I juggle clinic hours, department projects, as well as the unique needs of staff and patients that come up daily.” DelMastro strives to make sure her employees are engaged, as she believes that “makes all the difference in patient care.”
Above all, Andrea values being part of the Methodist community: “I love that I get to work in an office where I know the majority of my patients from the neighborhood. It’s world-class care – with a real hometown feel.”
Jefferson Surgical Solutions: Vol. 12
, Article 6.
Available at: http://jdc.jefferson.edu/jss/vol12/iss1/6