What language are you speaking? Why patient communication is a patient safety issue-9/10/2008
Mario Moussa of the Center for Applied Research (CFAR) and co-author of the book, The Art of Woo, presents a framework for exploring communication styles within health care settings. Dr. Moussa provides specific examples illustrating common mixed messages that occur between clinicians.
Recommended CitationMoussa, PhD, MBA, Mario, "What language are you speaking? Why patient communication is a patient safety issue-9/10/2008" (2008). Jefferson School of Population Health Forum. Presentation 30.