The impact of value based purchasing on reimbursement based on HCAHPS is a reality that Heath Care Organizations need to address. This Quality Improvement Project was designed by the CNO, Vice president of Nursing and the Nurse Manager to oversee the project. The decision was made to utilize an existing group of frontline staff who were engaged in efforts to improve patient satisfaction. This RN Communication Team met monthly beginning in March 2015.
Recommended CitationMontoro, BSN, RN, NE-BC, Karen, "Strategies to Improve RN Communication HCAHPS" (2016). Department of Nursing papers and presentations. Paper 19.